Benefits

Service from the same technician each time.

Kirk will be acting as both your project manager and on-site technician; therefore, you will receive support from the same person each time services are required. The person you communicate with via e-mail and on the phone will be the same person you see face-to-face. If a partner company needs to be called in to provide a specialty service, Kirk will act as your coordinator and communicate directly with you. That way your service person who knows your systems the best will handle your projects each time.

Scheduled appointments that fit your time schedule.

With other computer-consulting firms on-site appointments are scheduled to take place some time during a large window of time. Scheduled appointments on an exact date or time are commonly not offered, forcing many to wait around the office all day for service.

Kirk's service plans offer exact appointment dates and times, scheduled when you and your staff are available. 

Single point of contact for all your technology needs.

Many small businesses have several vendors that provide technology solutions: an Internet provider, network engineer, phone support, and more. These different vendors usually don’t communicate directly with each other and often blame each other for your problems. A frustrating typical scenario involves calling one vendor after another, each one insisting the issue isn’t with their product or service but another's.

As your Virtual IT Department, Kirk works directly with your vendors to implement the various services together effectively. He will never finger-point; he'll communicate with whichever vendor is required to ensure a solution is provided. 

Phone consultations prior to on-site service.

With other computer-consulting firms, clients do not get to talk to a technician prior to an on-site visit. Since Kirk is both the project manager and on-site service person you are offered phone consultations prior to each visit. With the phone consultation you and Kirk be better prepared for the service call.

Documentation, management and planning.

Kirk's forwarding thinking procedures increase reliability by preventing problems and help ensure smooth implementation and support. Before making any recommendations he performs a needs analysis to ensure that the solution will be a good fit and that the solution will be effective in the future as your business changes and grows.

Kirk then formulates a plan to implement the solution in such a way to minimize disruptions in your office - in most cases your staff can keep working during this phase.

Kirk then documents your network, equipment, software licenses and procedures. This documentation helps in the following ways:

• Allows for faster network troubleshooting.
• Ensures that future issues are resolved quicker thereby minimizing downtime.
• Saves countless hours evaluating and analyzing your system event that someone else is called in to provide service.
• Perform upgrades, expansions or other changes easily and in less time.

Strategic alliances with local partners provides more managed services.

Kirk partners with several local technology providers to provide you with a vast array of products and services. We use our knowledge of your systems and office procedures to select the proper solutions from these partners, and work with them for smooth implementation. Proper communication prevents wasted time and money on solutions that don’t work effectively in your environment.

These alliances allow Kirk to truly be your technology single point of contact.